Refund policy
At MysticOracle, customer satisfaction is extremely important to us. If for any reason you are not completely satisfied with your purchase, our return and refund policy is designed to provide a clear and fair solution.
Return Period
Customers may request a return within 30 days of receiving their order.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
• The item must be unused and in the same condition that it was received.
• The item must be returned in its original packaging.
• The item must not show signs of wear, damage, or alteration.
• Proof of purchase or order confirmation must be provided.
Items that do not meet these requirements may not qualify for a return or refund.
Return Process
To initiate a return, please contact our support team at:
Our support team will review your request and provide return instructions if the request meets the eligibility requirements.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method. Processing times may vary depending on your payment provider.
Non-Returnable Situations
Refunds may not be granted if:
• The item has been used or damaged after delivery.
• The item is returned without prior authorization.
• The item is returned outside the 30-day return window.
MysticOracle reserves the right to decline returns that do not comply with this policy.